We shall see what quality we get if we need to use it. 0000276322 00000 n Very good customer service and prices are good. . 0000275647 00000 n When I was well enough I contacted X at Staysure and asked if my insurance policy covered cancellations. Here are 8 tips for writing great reviews. Full-Time. We constantly strive to be the best in our sector; creating a dynamic culture that encourages ideas, working together as one team and adopting a vision that sets us apart from the competition. We may take up to 7 working days to respond to post. The outcome was very favourable and I booked for our long stay holiday with confidence. Please use the following address to get in contact with us. Partnerships/Bespoke Events. We're proud to be specialists in covering pre-existing conditions. They ask for information which I provided straight away and they have no reason to hold on to the money. I was happy with the new premium and the experience was a smooth transition. Travel Insurance . Find out how we combat fake reviews. We have travelled over the last few years to visit family who live in the EU and discovered Staysure after comparing web-sites. We may take up to 7 working days to respond to post. We are pleased you found your experience simple and quick when organising your policy. Dear Mrs CG JonesThank you for your comments. It was a bit confusing trying to work out which claim form to use but I spoke to their customer service who said to use the one for "Travel Delay". People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Consumer guides, newsletters, surveys and more! I have been a Staysure customer for some years. Found the staff helpful and they knew what they were talking about.I got good deal and paperwork received quickly. The whole process was faultless. An insurance company that ignores its policy holders - who will often be contacting them when they most need help - is NOT a good insurance company Thanks for asking me to rate you in one of your constant and annoying emails, Staysure. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Find the amenities and service you expect at SureStay Plus. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. Best regards, Thank you for your comments. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. I would definitely recommend this company. declared conditions. Verification can help ensure real people write reviews about real companies. 0000005875 00000 n They contacted the Doctor and dealt with any queries very effectively. Anyone can write a Trustpilot review. I have given a clear account of the matter below and I would be grateful if you could make a clear reply to these comments UPDATE TODAY Thanks for the your formulaic reply beneath my message #Staysure. JO. Documents arrived sometime after i went on holiday.Dated 10 days before i left so i dont know exactly when they turned up.Supposed to be 5 workingdays .Also seemed the cost had spiralled from previous year (again documents late, arrived after I left) Very unsatisfactory. Travel Insurance . You can change your cookie settings at any time. Dear Ms Allen,Thank you for taking the time to leave a review.I am delighted to hear the agent was knowledgeable and helpful.Thank you for using Staysure.Kind regardsRoss. We're hiring a superstar Group SEO Manager. 0000001196 00000 n This can be due to age increase, level of cover and any other changes that may have occurred. Britannia House, 3-5 Rushmills Business Park, Northampton, NN4 7YB. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Found 5 phone numbers: +44 844 692 XXXX +34 952 76 3XXXX . 10:00am - 4:00pm. We are . Petsure is part of the Staysure Group which includes trusted travel insurance brands like Staysure. Anyone can write a Trustpilot review. We are pleased to hear Melvin explained everything you needed to know and found the price reasonable. It can help give you peace of mind when youre going on holiday. The premium and policy terms seem to be competitive. The quickest way to get in touch is to message us online, this will then email us directly, just click here. 0000003360 00000 n Find out how we combat fake reviews. 0000014277 00000 n Thank you for choosing Staysure Kind regards, Abbie, Travel insurance is a must because you never can take a chance .Staysure was quick ,simple and good value for money, Dear Douglas Mitchell Thank you for your feedback. 0000003404 00000 n Thank you for your feedback and your kind comments, we will pass your comments on to the team. I raised this issue nearly THREE MONTHS AGO and I still have not received an answer, a confirmation of the initial promise of reimbursement or any form of apology from anyone on your staff or team. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. After 6 months I got a letter asking me to update my medical conditions. 3-5 Rushmills Business Park, With an Expat Single Trip Travel Insurance policy, all travellers up to 85 can travel up to 104 days. After several lengthy phonecalls from overseas, each time with a waiting time of 5-10 mins, I was put through to a person at the Claims dept who reiterated that my policy did not cover cancellation. Lucy (unsure of surname) was wonderful. Report Job. If you would like to discuss this further, please contact our customer experience team on 0800 652 9957 or via email at: social@staysure.co.ukKind regardsKatie. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you have multiple claims, or you'd just rather speak to someone over the phone, you can call our Claims team on 01403 288 410. Staysure is a private company. . Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 . The renewal administration works very well. Sun. I contacted Stay Sure as I was unsure about insurance whilst undergoing investigations and awaiting a diagnosis. After paying for. my insurance found I needed treatment for skin cancer but didn't increase the price Spoke to very nice people on the phone. Found 2 email address listings: @staysure.co.uk @intervest.gi Ryan Howsam Phone Number 0%. There is little information from Staysure. As expected it was expensive. very helpful staff if you need to query any thing. Staysure PGA Seniors Championship moves to Scotland. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. To do this youll need to describe the item youre covering and Single Item cover cant be added retrospectively. Can only give a reveiew on the quote offered using the website. Thank you for taking the time to leave feedback. We've covered over 7 million people so far with insurance and have over 15 years' experience. Try for free at rocketreach.co Toggle navigation {{ userNotificationState.getAlertCount('bell') }} . I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. Many thanks! Staysure. 0000007006 00000 n The young lady i spoke with was very knowledgable of the insurance i needed all in a very friendly manner. Thank you, I have found it difficult to get confirmation/ documents relating to the policies I have taken out. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Replies to negative reviews in < 24 hours. john. I phoned in and spoke to Richard who was very helpful. 0000258181 00000 n This option increases your single item, Personal Baggage cover beyond the standard 450, up to 1,000. It has a score of 4.7 out of 5.0 stars from over 248,000 reviews. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. If youre 70 and under, you can extend your 50 day trip duration limit to 100 days for one trip. 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD . Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Staysure travel insurance has a customer rating of 'Excellent' on the customer review site Trustpilot. Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. One very happy & satisfied customer. This cant be added retrospectively. I am still waiting Subject: COMPLAINT To whom it may concern Last month, due to a serious allergic reaction I had to cancel travel plans. Your form would not let put in correct age, ended up having to pay extra 3.91 to amend to correct age otherwise my insurance would be invalid because of your faulty system! Kind regardsKatie. 9:00am - 5:30pm. I am also sorry to hear that the cost had increased from previous years you had insured with us. Just raise a case and leave feedback after. I was extremely impressed to receive the call at EXACTLY the promised time arranged. I got no satisfactory answer to my belief that I had 12 months cover incl. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv hV{PSgQLGox BMm"QQnx (,P [@CPp@!uDlQB`ang o;;\ M)`kvYy>i8|kI >Adv>rBv1*6u@GjHieqj~eO!dh\i| Second call, got a lovely gentleman who completed my insurance policy and was professional and supportive. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. To contact our press team, please email [email protected]. I am happy with the cover the policy provides. Anyone can write a Trustpilot review. I have used Staysure for several years now and find their staff knowledgeable and helpful. We take any complaint and feedback about our products and services and marketing very seriously and I can confirm we are investigating this for you. Dear Ms Woolley,Thank you for taking the time to leave a review.It is great to hear that the price was good and you found it easy to fill in your medical history.Thank you for using Staysure.Kind regardsRoss. They are the driving force behind our exponential growth, numerous product awards and creation of our market leading travel products. We have used Staysure for quite a number of years now. I was advised that the premium could be returned to a normal level but this would necessitate not renewing for several weeks. Address Northampton, ENG. Contact Number: Contact Email: Founder: No of employees-Founded: 2004: Revenue-Staysure top contacts. 0000009965 00000 n Dear Michael WilliamsThank you for your comments. You can make most changes, including this one to your policy online through MyStaysure, including upgrade your policy, adding additional cover options and changingyour personal details. Best and worst companies at resolving issues. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Opening Times. I called back 2 weeks after, got through to Toby, he too sounded so friendly, he got me through to Lucy. If you would prefer you can contact our customer services team on 0333 006 8033. Volunteering. Replies to negative reviews in < 24 hours. The price was more than reasonable so much so that I have just contacted the lads on the trip to contact staysure, Straightforward procedure after I tried to get an online quote and was advised to phone in. Automotive. %PDF-1.5 % Staysure Expat Travel Insurance promo codes, coupons & deals, May 2023. We phoned Staysure on the recommendation of a friend and the telephone staff were most helpful; they advised us how to save even more on what was already a great deal. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. If you ever need to claim then it is a total nightmare how on earth did they reach their status, Thank you for taking the time to leave your feedback. We use dedicated people and clever technology to safeguard our platform. We have stayed with this company even although we compare web- sites every time, as we feel they give reliable, unfussy service ( having been in a situation where we needed advice) and are reasonably priced. n]@ =z'VL/zT yjQeA? No administration fee is changed while making changes through MyStaysure. View our cookie policy here. Staysure is a trading name of TICORP Limited. Well always be on hand with guidance and support to help you get the results youre looking for. *voOP;q]O$b90hS2[lX8"6_S2Nn"VU !} Opening Times. Great value with quality extras. Dear Mr ThompsonThank you for taking the time to leave a reviewIt is great to hear that you found it easy to insure and you found the policy good value for money.Kind regardsRoss, Excellent help and advice for older peopleThanks, Dear Joy WoodhouseThank you for your feedback.I am pleased to hear you have had an excellent experience with Staysure.I will pass your great comments to the team.Kind regards Ross, No problems booking everything on line, great service, reasonable cost. Date of experience: April 28, 2023. 0000004549 00000 n You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. But wait for it in order to process the 68 increase I ALSO HAD TO PAY A 5 ADMIN FEE!!! We have always used Staysure for our travel insurance and have always been satisfied. Lastly, I gave my friends name to get 20 per cent discount which I happily recieved but my friend missed out as I completed policy by phone and not Internet. Thank you for choosing Staysure! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can change your address by accessing your 'MyStaysure ' Account. Northampton 0000007238 00000 n Weve helped millions of people find a resolution. You can change your cookie settings at any time. Here is the email that I sent you over two months ago-and to which I was promised an answer and possible reimbursement within six weeks.. 0000009570 00000 n Dear Dewi Bishop Thank you for your comments.I am happy to hear our staff has been helpful and you have received excellent service from StaysureThank you for choosing Staysure, I certainly hope to hear from you again in the future.Kind RegardsKerri. Verification can help ensure real people write reviews about real companies. Many thanks. 202 0 obj <> endobj xref The Spanish version of what was called the EHIC is called the Tarjeta Sanitaria Europea (TSE). The website was eady to use and the cost of the holiday insurance was very reaonable.I hope I could still give 5 stars if I ever needed to make a claim. We are a portfolio of brands across travel and pet insurance spanning direct to consumer sales, price comparison and a new yet-to-be-launched offering. 0000266785 00000 n Get the best price and save money now. Learn more about Resolver Pro and how to claim your business. So quick and affordable will definitely be recommending to all my friends & family who love to travel over sea & I left it to the last minute as I have such a lot going on in my life Thank you so much . It is a requirement expat policyholders living in Spain need to have a TSE card. Theres no jargon in our rights guides. She gave me several options to think about. To contact our press team, please email [email protected]. You can also amend any misspellings, and correct ages, for anyone named on the policy. We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and Staysure headquarters is in Northampton, England, United Kingdom. Nice touch to email 2 days before I was leaving for holiday to remind to take my policy papers with me and offer my a new copy if I had lost the original copy. 0000009432 00000 n You can get in contact with us via telephone or email. Staysure.co.uk uses 3 email formats: 1. first@staysure.co.uk (40.0%). Resolver is free. Please check with your phone provider if you are unsure about how much a call will cost. Electronica Finsmart Solutions Private Limited, List Of Financial Service Companies In USA, List Of Financial Service Companies In India, List Of Financial Service Companies In Detroit, List Of Financial Service Companies In Atlanta, List Of Financial Service Companies In Houston, List Of Financial Service Companies In San Jose, List Of Financial Service Companies In Dallas, List Of Financial Service Companies In Las Vegas, List Of Financial Service Companies In Miami. This year's renewal did not require me to contact Staysure as i had no changes to my policy. NN4 7YB. I was renewing our insurance for one year. We hope you still had a lovely holiday! If you need to make a claim, we'll make it as easy and stress-free as possible. e't_C}%hi4nNm3hI+1+IV4e}hc?U;!%4AaZlz29:? Email us: You can also email us at info@staysure.co.uk Postal Address: If you prefer you can write to us at the following postal address: Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB We also ensure all reviews are published without moderation. Glad my travel insurance was with them. At the home of travel insurance, we strive to be the best at what we do. Its available for those aged 70 and under and is already included as standard when you choose a Comprehensive Annual policy for up to 21 days cover. Signed on line for account no problem but Once accessed it would not allow me to enter my details, name etc. I got to A&E where I was seen immediately and was able to call Staysure. This company however are dragging their feet and causing undue distress to an elderly couple and especially my father who blames himself for all the money lost on the holiday. Dear Dudley Baker, Thank you for your comments. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Unfortunately Trustpilot does not allow us to post our contact details in these replies. Jonathan was so kind and helpful I felt incredibly confident with my holiday insurance choices especially as it was for my disabled husband and 90 year old dad. All my questions were thoroughly answered and my concerns were considered. Excellent customer service. 0000014250 00000 n The agent told me that I had to pay an EXTRA 68 to cover the final 6 months. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. trailer <<358345583C984982A7E5E060CC482ADD>]/Prev 795543>> startxref 0 %%EOF 246 0 obj <>stream We are pleased to hear our colleagues were helpful, efficient and provided excellent service. 0000007547 00000 n Bedford Road Rocketreach finds email, phone & social media for 450M+ professionals. Get a Quote today. Easy process, excellent price. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Mon - Fri. 8:30am - 8:00pm. Simple! 0000021984 00000 n With an Expat Annual Travel Insurance Policy, all travellers up to 85 can spend up to 183 days in their policy year on holiday. Companies House does not verify the accuracy of the information filed. We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. Very easy site to useeven when I forgot an existing medical condition for my hysband it was simple to amend onlineHave never had to claim thankfully so hope that is just as easy if we ever have to having had awful experience with a pet insurance company recently! Continue. 0000003186 00000 n Very pleased with Melvin, he explained everything we needed to know. Staysure in Northampton, ENG What email should the hiring manager contact you at? It goes against our guidelines to offer incentives for reviews. office: Av. However, if you'd rather complain directly, you can use the above address to contact Staysure. Joanne was excellent at listening and explaining my options for cover. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Dear Austin D, Thank you for your feedback. So you can be confident that youve got the right cover, thats tailored just for you. It was founded in 2004. Find out how were protecting our customers if their holiday is affected by covid including when you can make a claim and a reminder of what youre covered for. We are always looking for talented individuals, and you may just be what we are looking for If you want to join the UKs most trusted travel insurance brand and be part of our success story - wed love to hear from you. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun: Closed. Here are 8 tips for writing great reviews. Posted: March 24, 2023. 40 reviews. See the latest vacancies here at Staysure. The Claims dept said I should contact Ms X. Not a good outcome regarding her referral. Thank you Staysure. Share. UK Contact Centres. Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. Dear Ms X; thank you for this response that I have waited over two months to receive and which, as usual, does not offer an apology and totally ignores the facts, namely: a) I was give totally false information by a member of your staff not once, but twice b) Your claims department was extremely rude to a person in distress calling from overseas. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. Many thanks, I cannot fault Staysure they provided excellent professional service at a very difficult time following an accident in Italy. We use dedicated people and clever technology to safeguard our platform. In most cases (excluding motor )I am happy to go with them. Great service! Payment through the automated process proved not to be possible. UK Contact Centres. . STAYSURE.CO.UK LIMITED is a Private limited company (Ltd.) company based in BRITANNIA HOUSE 3-5 RUSHMILLS NORTHAMPTON, United Kingdom, which employs 320 people. 0000004682 00000 n Companies can ask for reviews via automatic invitations. Ann Gwendolen Roberts. I found the documentation comprehensive but lacking in easy to understand short summaries of the policy cover. Very easy to make a change to my policy. Setting up your account is quick and easy to do, all we need is a few details from you and you'll be . On My Staysure, you can update your address and contact details, including telephone number and email address. We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.
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