Ripoff Report | Vida Vacations complaints, reviews, scams, lawsuits and I made the mistake of believing what my vida sales rep told me. Our content is intended to be used for general information purposes only. Our consumer complaints have been resolved. BTW there is nothing in the contract that states we cannot retain assistance. If Vida is truely the good corp. citizen that it purports to be in all of its advertising and philanthropic endeavors, then your decision to finally do what's right should not be a difficult one. Ms. Rose, After explaining no distinction was ever made, he basically said it doesn't matter, you signed the paperwork, and we won't get a refund. It sounded great but I was a bit suspicious so I asked to keep the sellers paperwork where it shows..Concierge. We're here for any questions and concerns you might have. Afterwards we also felt they held a Spanish language contract away from us so it was more difficult to us to understand in English. Who knows if that is true either? Get buying tips about Timeshares delivered to your inbox. We were told that if we change our minds, we can get a full refund and cancel within 5 business days. It sounded great but I was a bit suspicious so I asked to keep the sellers paperwork where it shows..Concierge..connected to multiple exchange companies, even small luxury hotels. Lower class (Mayan Palace, The Bliss, etc) cannot participate in the things the Upper Class (Grand Mayan, Grand Bliss, Lux, etc) can do - but they are very sneaky when selling this to you. Went to member services, Alex, and he handed us a form to fill out.Alex stated that it goes to owners daughter not in trash. ; Desarrollo Marina Vallarta S.A. The class action lawsuit filed in California against the company back in March 2008 accusing El Grupo Mayan Palace of bilking U.S. citizens of "hundreds of millions of dollars" in Mayan Resorts timeshares, using "high-pressure fraudulent sales tactics that are comparable to the worst tactics ever employed by used car salesmen in a Hollywood movie." When we were sold this Ambassador package, we did the math and thought to ourselves that there was no way we could lose but this is farthest from the truth! Please assist me in this matter. I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts: Eventually they put us on the phone with one of brokers from a list they have, we spoke to a person at Global Golf and they assured us of the huge rental demand for Mayan weeks, he said we would have a check within the first three weeks of Jan. 2014. vIDANTA SHARES | Timeshare Users Group Online Owner Forums presentation. The price was still expensive and we said no thanks. As you can see there are four on the list, so I wanted to see who was the best. There's no question they know their sales teams say whatever they have to to make the sale (they actually think they're creative and legitimate) and they(Ownership/Management) some how justify supporting this. I am so disappointed in the whole experience. 1-800-292-9446 (U.S. and Canada) My case is no different then the many, many victims who have posted here and other complaint sites I fell for the rental/resale scam. Customer Service department has addressed our issues satisfactorily. After the presentation they tried to sell us units startingin the $70,000 range for a two bedroom unit at the Grand Mayan. 29 Staples St Is this your company? Ask for a standard contract to review while they are doodling. Good luck! We have tried to settle this offline but the Mayan refuses because we have decided to use a third party. The sellers also told us that we could easily rent the t.s. The deed recording sales shows in Recitals (Company declares) is in fact deeded to the developer, who then divides that deed into one week intervals and packages them. It's legal name is Comercializadora y Servicio de Turismo S.A. de C.C. With that package we are supposed to get 2 weeks per year at a maximum of $499 per week. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. Thanks ******* ******. We have emailed a demand to refund directly to VidaVacation as internet instructs. The company is known for treating its employees well, and it has been called one of the Top 20 "Great Places to Work in Mexico" by the Mayan Times. In direct reference to the above post, at this moment Grand Mayan Nuevo Vallarta customer service has addressed our issues in a most professional manner. Emails found on company website customerservice@grupovidanta.com 100% Support 0 0 Emails found on 3rd party websites customerservice@vidavacations.com 99% support 0 0 vidacareer@vidavacations.com 98% hr 0 0 When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. View customer complaints of Vida Vacations, BBB helps resolve disputes with the services or products a business provides. It only mentions friends, family, colleagues and also states that guests only pay the usage fee for the room type in our contract which without platinum it's $850 (room) to $1900 (suite) for a week depending on if they want an entire suite or a bedroom. Discover the Vida Vacations Difference He brought it up on his computer and showed me dozens of places. Thank you, you have successfully subscribed to our newsletter! This Reservation was given on Grand Luxxe letter headed paper. Be careful! After being badgered for hours, we purchased. If we understand you correctly you're saying that Vida sales reps can misrepresent your product to unsuspecting clients tell them whatever is needed to achieve the sale, and Vida policy is that this practice is within legal bounds and Vida will support this duplicitous way of selling. SINCE THEY DID NOT FOLLOW MEXICAN CONSUMER LAW! You seewhen you visit their resorts, you have "classes of customers". The must continue to honor these contracts even if they do not offer them anymore. We are still trying to get the Mayan to issue a long overdue refund for selling a contract based on deceptive and fraudulent sales tactics. Well start sending you the news you need delivered straight to you. vidavacations.com, vidanta.com, grupovidanta.com, and vidapayments.com Please forward any information that you receive from suspected scammers to customerservice@vidavacations.com or call us at Your satisfaction is our priority, and we want nothing to come between you and your next great vacation. Opportunities - Vida Vacations Careers But after reviewing the internet, sadly im not alone. They think that by threatening us with legal consequences we will cower and go away. http://www.timesharescam.com/blog/46-timeshare-cancellation-or-donation-should-not-cost-you-anything-upfront/ Knowing I was feeling ripped off they send me a list of scammers. They stated for us to donate these 10 certificates to Make a Wish Foundation in Washington State and when Make a Wish Foundation auctions them off, we get paid for each certificate auctioned off. At first, the sellers did not want me to take the papers that they had presented the program on, but i told them that i would not buy without taking them. [Resolved] Vida Vacations Review: timeshare scam - Complaints Board This rating has improved by 1% over the last 12 months. The sales people at Vida Vacations have a masters degree in lying and will stop at nothing to get your money. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The finance manager gave me all guarantee that they are ligitimate and that is how vidante vacations do their business. Nobody is going to want a certificate for a week for that price, therefore, we won't get any money back. Upon checking in at the resort, my wife and I were approached to attend their t.s. Obviously I didn't use them so know I stuck and The Grand Mayan says there's nothing can do. The whole process, from the 20-30 minute cab ride, twice, to the 3 hours of lunch and sales, put us at about 4 hours. I already did not feel good about what we purchased, but imagine showing up at the resort only to be told "that's not what you signed up for". What they explain is that you can upgrade to their PRC program, which has a deedperpetuity, whatever they may say. Vida Vacations is a timeshare company that was founded in Nuevo Vallarta, Mexico in 2010. Also, when we did call the resort an d gave the certificate #, they disclosed this was designated to someone in year 2020 and used up. I did. Be careful of Vida vacation Club in Mexico. On this particular trip, we all decided to meet up in Puerto and Nuevo Vallarta. I also asked for a copy for our records. We understand that if we take it upon ourselves and seek out rental brokers and get no results that's our fault. The price was still to high, so we continued to say, no gracias. Vida Vacations is hiring Full-Time Sales Professionals to work in Los Cabos, Puerto Peasco, Mazatln, Nuevo Vallarta, Puerto Vallarta, Acapulco and Cancn . We remain at your service. He said yes, all of these would be available at $499 per week in Lucerne, Switzerland. We have no further complaints whatsoever. Its location on this page may change next time you visit. You can see by the floor plan attached how they deceived us. So basically the cost would be under 7, 000 dollars. Vida doesnt dispute that I was lied to, and in fact this would be an unrealistic position as their notorious practices are well documented throughout the internet. Luxury destinations: I was told me that through one of We purchased in October of 2017 and used our membership in March of 2018. It never really crossed my mind they were not tell me the truth about the two main reasons I was buying (rental income and reselling my Shell Vacation program). Lisa Ann Schreier has been involved in the timeshare community since 1998. 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries). He went on to show us that the Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales occurred in the last 12 months with clients having the same exact Club Intrawest timeshare. After much consideration we are asking for a nullification of contract and if this does not occur we will go into default before we make the first payment. We were told that the certain agencies would buy back the timeshare weeks for a set amount. We had 2 offers we wanted to take advantage of--- cruise and flight 75/each. When i was looking at vida, i told them we rarely used our 2 weeks per year that we already had with shell vacations. Therefore, to receive accurate information regarding my request to donate certificates, I should contact Make a Wish Foundation in Washington State directly." And you also won't get your money back. The cheap weeks have horrible options for hotels (a weird amount of them are in China??) This comment was posted by a verified customer. After a short time salesman came back and said congratulations, they accepted your offer, Another part of the deception was the opening price was $50, 000, turns out this was an inflated price. To be clear Cirque has nothing to do whatsoever with the sales practices the Mayan usesnot at all. The sale representative told us that it was really easy to rent the weeks that we just have to contact one of the Re Sale companies on the list they gave to us. We went in person to request full refund and cancellation, of which we were declined. But it is a shame that the Mayan drops names such as Cirque, Nicklaus Golf, Greg Norman ect to lead unsuspecting consumers into believing that their credibility is unquestionable, then they allow sales reps to deceive unsuspecting consumers and by the time you figure it out like meit's too late. Vida Longevity Investors Represented by Goldman Scarlato & Penny After another LONG process through a few last-minute pitch attempts, I was able to get these people to refund my moneyand THEN finally get on with our honeymoon. Article 85 of Adhesion Contracts of CONSUMER PROTECTION LAWS clearly states that ALL contracts must be in Spanish. Mary M. Hi - We were also robbed of $7, 000. In fact the manager said that he recently stayed at the W Hotel for 299 dollars for the week. When you refuse all of it and ask how to cancel, theyll either A) Put you on hold indefinitely so you cant get through to talk to someone, B) Sound understanding and tell you to just stop paying the bank your Loan (horrible, dangerous advice), C) Try and ignore all your concerns and get you to book your free week or, D) Ignore you and all of your follow ups going forward. Vida Vacations Accounting is standing by to help you with all billing inquiries. You do not have the option of upscaling. They said no they could not do that. Sign up to receive our free weekly newsletter. I repeat we would have kept saying no, but having an "independent broker" begging us for weeks he so desperately needed was the tipping point for us. I have sat through sales pitches on timeshares, travel clubs and the like my share of times; but this one was over the top. We signed a new finance contract and paid a new down payment. Theses are a joke - they are virtually worthless. Platinum for a week is $699 to $899 and I am currently $850 - $1900 for a week in the basic plan. Vida Vacations - Using high pressure tactics on elderly people to buy membership Vida Vacations - vacation club Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21 Vida Vacations - membership with vida 1 View all Vida Vacations reviews & complaints Previous review Next review 22 comments T Tina Nomad of US Nov 16, 2019 1:11 am EST Yes their resorts are absolutely beautiful. Then I presented a copy of my offer stamped approved. I wanted to love this place but I still get sick thinking about it 2 months later. Can someone help or advise Company Name: Vida Vacation Club. The Deed: If you think you own a deeded interval of time with Vida Vacations you're sadly mistaken. Vidanta is a Mexican corporation that owns hotels, resorts, cruises, a private international airport, and other vacation experiences for upscale travelers. Call us today. We don't want to donate and take the chance that Make a Wish Foundation doesn't know anything about the program, and we do not receive the $5000 as was stated to me once all 10 certificates have been auctioned off. Under that pretense in came Daryl. It may or may not occur that the timeshare weeks are rented since the agencies do not buy them back from us in the beginning of the year as the sales representatives said. I was given a certificate # and now that the time is drawing soon, I made many telephone calls and sent several emails with absolutelty no response. In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. Since I speak english the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 3yr old son who needed to be taken care of and also to read a contract in english meanwhile be holding a verbal conversation in spanish. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Previous review. Based on that premise, give us the opportunity to work things out with you. In fact, i have just seen the youtube video the philanthropist and his mayan empire, which is an indicment of the entire fraudulent mayan sales process. Vidanta is who signed me up for the Ambassador Program and now that I have questions, they can't help me!!!? We went back to our resort and searched the reviews, and as we thought, this is not a reputable company. After what they did to us can anyone blame us. We paid My Vacation Broker $299 in advance and in all these years we never got a rental. Yes Mrs. Ford is guilty of believing the Vida sales team. Vida Vacations Blames Members for Believing Lying Sales Reps.! 3 STEPS TO RECOGNIZE SCAMS 1 If you receive contact from an address that doesn't use any of the following official domains, it is a scam. At Vidanta Resorts you have the option of down-scaling and paying a reduced maintenance fee. RUN!!! Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie. We have the absolute legal right to seek assistance, they are accustomed to taking advantage of unsuspecting consumers and we are just trying to level the playing field and get someone who know what they're talking about. You are welcome to leave any printed materials at the check-in desk at the location, during my state. There office customer service and accounting team have no record of this. At $499 per week, I would be saving at least $1,000 per week in rental if the package was legit. We could then use the cash procedes to replace the money we would use to buy the vida timeshares. Vida vacation offer to buy our shell vacation time share and made a good offer that we could not refused making nice payments by month. I was able to get approximately half my money back in 2011 for a downgraded contract with an offer of downgrading my contract to a one week suite, but I am still in the hole for $7600 and unable to sell my contract to anyone else due to the assignment clause number 6. The seller also wrote the rental rates on the sheets of paper that I took with me. If you buy a Grand Mayan unit (the previous owner has upgraded -- thus their Grand Mayan unit becomes available), you CANNOT upgrade to the Grand Luxxe (unless you agree to a Members Update Presentation). Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. Ms. ****** clearly refused this option with the Member Services Representative who has intently attempted to work out an amicable resolution. Which means you'll pay 80% of the asking price. It's hard to believe you're actually defending a well documented scheme to defraud and claiming the high moral ground to boot. Ms Rose we urge you to reconsider your position. We have visited the presentation of the company Vida Vacations. Welcome to the world of Vidanta, a collection of lavish resorts and various curated vacation experiences located throughout Mexico's most beautiful landscapes. Again, needless to say we continue to be ignored. We must do whatever it's in our hands to put finish to those thieves! the seller also wrote the rental rates on the sheets of paper that I took with me.
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