Stonewater Inc accepts the following forms of payment: Check, Financing Available. Stonewater Reviews | Read Customer Service Reviews of www.stonewater We offer a wide variety of financing options and stand behind our services with a variety of warranties. GB. 0000008594 00000 n My mother calls me in tears, I just dont understand how you think this is acceptable. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. I had asked them to not drop bundles of singles from a worker's shoulder onto the . Do you have a community champion in your neighbourhood? It took years to have a dangerous wall sorted out. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. 20 customer reviews of Stonewater Roofing. There was no instructions on how to read meter, even agent was not quite sure. C ii, Malcolm. This would have been a 5 star review however I found there was a lack of communication in my experience. Please visit this page for more information. Policies - Stonewater 0000072804 00000 n The Customer Complaint Panel - The Stonewater Customer hubb Used them three times already. Find out how we combat fake reviews. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Use the links below to access additional information about this case on the US Court's PACER system. startxref At least our negotiations with the other housing provider has proved positive, fruitful and confident. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. Largo FL 33777. We'll be happy to hear from you. I opened my attic staircase one day and noticed that it was extremely hot. Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. Here are 8 tips for writing great reviews. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. We aim to respond to all email queries within two working days. 19 reviews. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . He is in his 50s and an alcoholic, what the hell are you playing at? Companies can ask for reviews via automatic invitations. She made a successful case for us that was accepted! Then eventually got a new boiler fitted but since then nothing but issues. 0000066042 00000 n If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? The flat is lovely and we can't wait to move in. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names Thank you so much for sharing that with us. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. Tracey has been a great help. Stonewater Roofing | Better Business Bureau Profile We'll be happy to hear from you. No one had noticed that the bathroom vent ducts were just lying in the attic. Stonewater Roofing | Complaints | Better Business Bureau Profile He said he would turn this in. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. We never leave a job unfinished, or a customer unsatisfied with our level of service. Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. Give us a call, or request a free quote today. Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. Hope this helps. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. Companies can ask for reviews via automatic invitations. I notice some mold on a couple of the rafters. Hi Sarah. 0000137380 00000 n I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Thanks Kirsty. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. 0000008478 00000 n That housing provider was shocked at the rise and called it '' unneccesary.'' Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. 'communal heating'? If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. To be called or to. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. When they did, they pulled my dryer vent pipe loose inside the wall. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. Before he left, he mentioned something about Covid-19. 0000007295 00000 n We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. Repairs and maintenance - Stonewater MR. Mrs Ruth Soden. ~ Matt. Thank you, That's great! One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. ~ Matt. We aim to respond to all email queries within two working days. If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 I was offered a management move in November 21 the property in question needed a lot of attention. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. What a wonderful review. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us If you are an L&G customer your complaint will be handled in line with L&G processes. Appointments get made and then no one turns up how much longer is this going to go on for!?!? 0000003570 00000 n Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. They must have a lot of work to do. I ask where he was talking about, and he pointed toward the east side of my house. Copyright Stonewater. Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). This review was chosen algorithmically as the most valued customer feedback. there is no communal heating! ), filed by Jason Coker. FSS is committed to its customers! So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . I can see that it you have been trying multiple times to have your problems heard and resolved. Founded 1989 With Angi since August 2010. Stonewater Limited (202000534) - Housing Ombudsman These agencies . If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. The broken Perlin was replaced, but the rafter was not fixed. They were venting from one bathroom to the other bathroom. complaint in our Complaints, Compliments and Comments Policy*. How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. Compliments, comments and complaints - lgah.stonewater.org They are punctual. Breaching data protection policies and staff still working from home with our personal information. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. Great to hear your kind words about the team. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. Thank you for getting in touch. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. Do Not Sell or Share My Personal Information. Please contact us using the appropriate link below: ~ Matt, I was nominated Tracy to take me through my move in and any problems I had, she was absolutely amazing! Unlock this free profile to update company info and see who's viewing your profile. He went into the attic and saw the vent ducts that need to be tied in correctly. 0000000832 00000 n The Customer Complaint Panel who are they and what do they do? Your name * Your email address * Confirm email * 0000005570 00000 n You can make a complaint in any of the following ways: This form will not work unless you enable cookies. A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. That's great to hear! Thanks for letting us know about your experience, Karen. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. This water leak has been happening since beginning of May! For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. I'm glad you had a great experience with Jo in starting your tenancy. Glad to hear that we've been able to support you. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Also d/b/a - Kitchens & Baths Unlimited. Hopefully we can make this right for you and get this sorted. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. If everyone was like her the world would would be a better place. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. When they arrived, they started removing everything on my roof. This form will not work unless you enable cookies. Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. The easiest way to report your repair is via MyHome. They did say they would fix the rafter, but as of today it has not been done. Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. Your name * Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. Copyright Stonewater. This year I've had nothing but issues with my boiler. https://www.stonewater.org/get-involved/community-champions/. Hello Margaret. (727) 582-3100. www.pcclb.com. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! Anyone can write a Trustpilot review. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. We wish you well for your new home :). He came bake later and fixed the dryer vent and left. All rights reserved. Hi Kim. Could not have gone better. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream 0000001152 00000 n We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. The easiest way to report your repair is via MyHome. We will sometimes need access to your home, for example, to inspect a repair or service gas appliances. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. Gail Walker of Stonewater always responds to my questions and is always there to help. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. Contact ; Community Homes: 702 531 3000 . Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. Please bear with me. Discover what we expect from our contractors. %PDF-1.4 % What if I'm a Stonewater Legal & General customer? !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! Copyright Stonewater. May 03, 2022 3:24 pm EDT. Give us a call or click to request a quote today. 155 0 obj <> endobj Thanks for your lovely feedback! endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream Hi John, thanks for your review. All the staff were friendly and helpful. Verification can help ensure real people write reviews about real companies. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. We'll be in touch with you soon ~ Matt. I told him this is not acceptable. What can I do? Thank you for your honest review. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. I would highly recommend them. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. STONEWATER, INC. :: Texas (US) :: OpenCorporates The quick response from longleigh foundation approving my grant.Has I did have to chase stonewater over a 3 week period as they gave me incorrect email address to send my evidence through twice and I did not have knowledge each time that they did not receive this information about this. 2023 Trustpilot A/S. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. Find out about alterations, improvements and adaptions. The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. Anyone can write a Trustpilot review. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. We class her as our friend, as she is so helpful, kind and considerate and cheerful. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. Enter a zip code and get matched to businesses near you. We're sorry that there are a few more issues to sort but we are here to help. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. To find more licensing information for your state, visit our. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. By doing this, our aim is to deliver great customer experience as often as possible. I sent an email to Stonewater this year, but never received a response. All the family can say is ' shame on you Stonewater.'' Planned improvements are different from the repairs you report to us when something isnt right in your home. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. Yes, Stonewater Inc offers free project estimates. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
How To Make Football Shoulder Pads Smaller, Greentree Mortgage Repos, Tokyo Xtreme Racer Drift 2 Codebreaker Codes, 1/50 Scale Custom Construction Toys, Articles S