Privacy Policy. By that time, the store had already given me a full refund so there was no need. Anyway, fast forward to finding the glassware. I called on early December and was told the same thing, to which I said "but it's early December, when is the couch going to be delivered?" Then once it checks back into the warehouse, the remaining credit will go onto a shop card (of this can be emailed to you, as well). I don't typically write reviews but at this point I'm completely fed up with CB2 so here we go. Yeah, it's Uptown and parking sucks, but it's such a fun store. The pros: Nice styles and options for most living spaces. Customers generally like the pricier dining tables, with concerns around durability being mentioned for some of the more moderately priced tables. While a few customers have mentioned that prices are still not lower than budget alternatives, they are generally happy with the wide range of unique designs that CB2 has to offer. I love this store and every time I walk in I feel like I want to buy everything. - One week (5 business days) later, I still had not received any information about when I could pick-up the item. They were professional and answered all my need. Because it is a floor model " I was told. 2 months and these guys can't figure out how to deliver a table A TABLE on time? You have the option to disable non-essential cookies below. Glasses are too flimsy and the ceramic dishes crack easily as well. I've ordered so many pieces from here w/ no delivery issues. The customer service was horrible. Look for Sidney, great customer service. I wasn't sure if this is how they normally package purchases or if this was their attempt at "gift-wrapping," but basically I got a white box that got taped together sort of like a package I would've gotten in the mail (minus address labels and scruffs from shipping/handling). The new one she gave me was completely packaged legit this time! That was a terrible experience. I ordered a "ready to ship" couch in November, have had delivery scheduled and then canceled twice, and still no sign of the couch. I absolutely LOVE my new comforter. Everyone that comes over thinks it's real but it's not. I really like CB2. Upon unpacking, the couple realized that similar goods werent available in Chicago, andcue the entrepreneurial lightbulbdecided to open a boutique solely dedicated to quality, European dishware. WTF! But for me, to look through what they have for the occasional dish/wine glass/highball for me to talk home is too much. $398. Last but not least, the sofa which was assembled by their technicians started to shake after within a year use. CB2, Crate and Barrels sister line, takes a fashion-forward approach to design, integrating trends in a bolder way than Crate and Barrel. It just goes to show the attention to detail the staff at CB2 has. Want to know which is the closest to your home?Take a look at the handy store locator for more information. The manager was able to find two tables in the Berkeley store, but the wonders if I would like to call the Berkeley store myself to figure out the situation. Prices are very affordable when compared with crate and barrel or west elm! Overall a good place to get ideas for modern design and rooms but I won't be making any purchase in the foreseeable future. YOUR GUIDE TO USED CRATE & BARREL FURNITURE & DCOR. The style was Marta, a micro thin glass- sleek and minimalistic. THE MATERIAL IN THIER SOFA STAINS FROM WATER. I spoke to Karen in cherry creek and she had an SOL attitude and said well not ALL pieces are interchangeable. I was happy to buy a floor model but no, they don't sell floor models. CB2 Furniture - Crate&Barrel ;p ***, Went in to buy some pieces for my apartment. Called today, 8 months after my "purchase" and was told I'd been refunded back to my original credit card. It seems that, despite what they tell me on the phone, this is an extremely common way they do business with their popular products. unhide . The designs are modern and fun but not pretentious or overly cute. As of now I haven't heard back from him yet, but so far the experience is quite a zero-star experience. And I told her the whole story, even though she was at the register when my transaction was done. He went the extra mile, by going to physically checked if the console I wanted was actually there. I called this store to see if they had the items in stock to ship and a wonderful girl named Sammy helped me located everything they did have or had to get from another store. CB2 Holden Two Piece Tufted Sectional . Consider Crate & Barrel furniture proof that modern furniture neednt be stark. I wish I could move in! Thanks, CB2! I bought a huge mirror from their website and had it ship to the store. I ordered an item over a month ago, never received it (though they charged me for it! I love CB2 as a brand, but the salespeople in this store are rude and unhelpful, especially compared to the lovely and engaged staff at the Berkeley location. Will obviously not be shopping here again or recommending it to my friends. List on AptDeco Arrow Right Furniture Sofas Suite 69473 However, I came in on a Saturday night, and wasn't really greeted in any manner. I am 5 stars for CB2 selection and style and because of a Manager problem in this store, only 3 stars for the Miami Beach outlet Prices, as with all of CB2. After looking and trying all the couches in the store, me and my boyfriend decided on one. #nextlol. Not a great customer service place. One recent exceptional anecdote: In April I purchased a large, heavy $300 mirror from them in preparation to decorate the house I was moving into. I am stuck right now but may be looking to find another couch and they would need to pick up the love seat. What I love about this store is that it focuses on minimalistic furniture with big pops of colors. You can return the Artemis Rectangle Dining Table, but there would be a 25% usage fee. If you see items in the store you like, check and make sure it's a stocked item BEFORE you make a purchase. After being told last week that the bed would be in stock on 7th August, I just got off the phone with them and now it's looking to be in stock "vaguely late August to early September". After four trips back to the store , two in which a sales rep told me I just had to wait some time for the funds to show up. parking, and the door for pick ups is right there, mere feet away from where you park. And if I am, why won't they charge the same on the first bookcase?! And no apology. Due to this disgraceful service I am canceling my whole order and won't be shopping at CB2 or crate and barrel again. View Terms & I like the stuff. The cons: Durability issues were mentioned by some shoppers for both the dining tables and chairs. Terrible customer service. All of the employees have always been very helpful as well. If you don't know where to start, pull up a chair; begin by selecting the room's seating options, including contemporary sofas, loveseats, sectionals and accent chairs. It wasn't like Christmas or Kwanzaa or Hanukkah. I'm really happy with my CB2 experience! The old LIncoln location was more focused on crazy clock and bathroom knick knacks than serious furniture. Don't. BOB'S DOES THE WORK, SO YOU GET THE DISCOUNT. I decided to try online customer service. Really disappointing customer service and communication all around. Stylish shop and great customer service. The managers their should be on cloud 9 with this sweet staff. THE FURNITURE SALE (PRICES AS MARKED) New Chale 6-Piece L-Shaped Ivory White Boucle Sectional Sofa. If you continue to use these I already decided to stop shopping at your store. I will definitely go back with this type of service. The staff at this store are very good and great customer service. I don't think during our entire conversation I must have heard the word " I understand", seems like an amateur , I don't know how & why was he even given to answer phone calls . We went in and purchased a whole bedroom set. Thanks to the partnerships runaway success, The Land of Nod was wholly absorbed by Crate & Barrel in 2010. I went to a crate and barell near my house (walnut creek) only to find out I have to go to CB2 in Berkley to return it. No return call, no emails, nada. In this day in age I didn't realize there were stores that were so stringent on accepting a return a few days past the return period when its an item they still sell currently in their stock. My biggest gripe is that CB2 rarely has sales, making those who like to save a buck wait it out or just buy it full price. I'd say this is one of my favorite affordable furniture shops in the area. Besides wanting every area rug in the place (neutral with awesome patterns), I also have my eyes on the Bodum juicer they're selling for $39.95 which is $20 more at Kitchen Window! Initially it looked like none in stock. $399.00 Final Sale We've recently updated the Chairish, Inc. $2,199. The associate was unapologetic and rude over the phone. When you're shopping CB2, you can be sure to find sleek looks and trendy styles. It's very easy to read notes and instantly react without understanding the reason behind. See photos. ***Update*** After a couple months my girlfriend and I started getting annoyed the pieces of the sectional were sliding apart often. I can't purchase another table with the store credit amount and given all the product issues I'm not sure I want to. Still, today in the mail, I received $150 gift card from them. For more information, please visit our If you get a bad egg in customer service, go online and leave feedback and they will promptly call you back to make things right. The packaging was already open and dirty where the tape should have still been sticky but it wasn't bc it was clearly used and returned. She was patient and helpful and it didn't hurt that she has a lovely demeanor. At this point I'll just cancel and never shop here again. I will say that West Elm's furniture is only a step above Ikea and that Anthropology's is very well made and thoughtful. Besides, I'm not an idiot and am well aware that CB2, along with other stores, markets mass produced items and just labels them with their logo to up the price. Select a charity CODE 20% OFF Coupon Code for 20% Off Select Furniture, Decor & More expires: ongoing Used 5 timesLast Used about 3 hours ago 100% Success ORGANIZE20 Show Coupon Code CODE 20% OFF What's worse, they took 3 times to deliver another defected panel, which is still bad one. Didn't even include glue for me to put them back on. We paid. AWFUL. I stopped by Cb2 today to pick up a pouf for my apt. Again it wouldn't have mattered to me I would have accepted that , but it was his attitude, his arrogance that made to want to argue on this further . High style at affordable prices. Ikea is more stylish and half the price - go there instead and enjoy a hot dog while you shop. I feel the need to defend them. Pretty smooth rug buying experience! I picked up 3 of the 4 necessary boxes from the store itself the next week. I have had a couple of glitches in my delivered furniture pieces with CB2 previously , but with good customer service , that was all in the past and which made me come to them again . CB2 Promo Codes - Get 20% OFF in April 2023 I used to hate this store because it was the sister store of the outlet across the street, which was my go to spot for dishes, glasses, and cookware. We waited for over 30mins in store, literally walking around trying to find someone to help us purchase an item. They reschedule the delivery for the following Thursday and I am only to find out today that I have been "unbooked." By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages It was entirely my fault. Crate & Barrel mirrors come in virtually every shape, from circle to square to starburst. I had purchased the sofa 6 months prior and they told me I could have a full money refund. I would normally give this store 4 stars, as the price for some of their items is a bit much. Can't wait to buy more from them! I spoke with the manager, who was condescending, and refused to do anything whatsoever to rectify the situation. A small silver wall pocket that was great to put keys in. I call up to get a new one sent and am given the delivery fee waived up as a concession for having to wait yet another month to get a replacement. CB2. Look. Some issues with the longevity of certain couch models. Way to misinform your customers. If I could give this location zero stars I would. list of cookies. When she tells me that the faux ones start at $129 (for about a 3'x5' size), I comment that it probably won't work for me, given that I just bought a 6' long one for $99 at Costco. decor and more. Had some plates delivered. Now that the store is here in Cherry Creek, I couldn't be happier! Had delivery issues. Seriously! The store was clean and well-organized. Prices affordable and nice modern designs. I'm a fan! Crate And Barrel Lounge II Sofa, Loveseat & Storage Ottoman Prairie Village, KS $175 $200 Crate and Barrel Dining Chairs (4) Wichita, KS $150 Crate And Barrel Sofa And Ottoman 82" Long 36" Deep SEE DESCRIPTION McKinney, TX $500 $600 Crate and Barrel Lounge Sofa Overland Park, KS $1,500 Crate And Barrel Infinite Grande Sofa Raymore, MO $1,000 They'd look into it they told me. And also the prices were right. I did call Corporate CB2 and the person who I spoke with had so little interest that it was obvious that the store staff is mimicking corporates culture towards customer service. I'm a meticulous person and do thorough research. Thanks CB2! Used cb2 in NYC on Kaiyo online used furniture store. Were committed to responsible forestry. Or even the regular Crate & Barrel which is tons better than this one - and CB2 may be a twist of it, but they twisted it too much like a towel rag. All the more seasoned employees were around and saw that she needed help, and nobody offered to help. It is now August 8th, after lots of time on the phone with CB2's customer service over the last few weeks I have finally had enough. If you're looking for classic pieces without breaking the bank, it doesn't get much better you can find dining sets and huge sectionals for under $1,000, which nets out to far less than you'd pay with . Can't beat that. One of the most popular items CB2 shoppers look for are their dining tables and dining chairs. Dealing with her made my shopping experience at CB2 a pleasure. Shop with us to discover Cb2 furniture from past seasons collections, including sofas, tables, lighting. I'm a designer and have made many client purchases through the Denver store and the staff has CONSISTENTLY been accommodating, helpful, friendly.. just an overall pleasure to work with and be around. Pottery Barn . Forever and eight days. They do have parking and it's on a convenient location. CB2 dining tables range from $180 to $3,500+ dollars and are made of wood, marble, concrete, glass, and metals. In the world of interior retail, sister brands are all the rage and Crate & Barrel is no exception. So not only I have been through two failed deliveries, but I now have to take off work to wait for a delivery for which I won't hold my breath. No matter what your WFH space looks like, having some cool furniture to work at makes Monday mornings a little easier. It was kind of creepy. It took forever to get them. I must say I was truly surprised and delighted with the service I received over the phone from the associate named Mary. If that sounds like your decorating Namaste, consider Crate & Barrel your design guru. My plates easily cracked and broke. For one low, flat fee per trip, we will deliver every piece of furniture in your order regardless of the number of items. Discover CB2 furniture, used and new, up to 70% off. Stitch 3-Piece L-Shaped White Performance Fabric Sectional Sofa. I buy the Dahlia marble desk in the store in the beginning of July and am told the piece will be delivered the first week of August. The Ultimate Guide to Online Furniture Stores : r/LivingSpaceSales - Reddit Thank you for a great experience. I also wish there was a way for my online CB2 account to sync up with my store account or Crate and Barrel app. Deck out your eating area with contemporary dining furniture. For those that are unaware, CB2 is the cooler more urban and modern sister of Crate and Barrell. . I'm excited AF. Looked around the entire store (seeking specific living furniture) and several employees walked by. There were 4 people behind the register while I was standing there with my items. Shop desks, tables, mirrors, lighting, sofas and more. Leave me alone, cb2. When it comes to affordability, customers have mentioned that the furniture can be on the pricey side while others who are used to the the higher prices of Crate & Barrel find CB2's pricing to be refreshing. We believe "sales" are unfair and misleading because often times retailers . A guy named Scott presents himself as the manager and offers to help me out after what I've told him. Not only did she give amazing client service over the phone but she did the calling to their parts dept for me. ***update*** So I decided to call back today 8/31/15 to see if I could get better information. Don't buy from CB2. "Why not? Thanks to Tracy we will definitely be back for any future household purchases. The looks just doesn't do enough for me. Furniture and bedding can be on the pricier side, but they do have nice accessories and tabletop items that are reasonable. She is hoping they can rectify the situation because she loved the store but she is starting to fall out of love with them after being ghosted. Obviously, using a marble slab that's on the ground doesn't work super well for a coffee table. If you are using a screen reader and are having problems using this website, please call 800.606.6252 for assistance. At Chairish, we handle the payment between buyers and sellers and handle all of the shipping and logistics. A few days after purchase CB2 calls me to let me know that I can have it delivered the following week but considering we were away during that time we decided to stick with the original date. I finally had one wonderful employee approach me and ask if I needed any help, and provided assistance with a price check. It's conveniently located in the heart of Uptown so you don't have to drive to the burbs, and can feel and hold items instead of only imagining them in your hands when you're sitting at your computer browsing Amazon or any online store. The reason I am giving 3 stars instead of 1 is because a sweet lady ( I didn't get her name) Immediately rushed to me as I got off the elevator on the first floor, and carried my box all the way to the entrance. I ordered a dining set and two bookcases at the store. We waited patiently. Service was really helpful too. Then he helped us figure out the logistics of hauling it back to our house (required an Uber XL). The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. My contact number is attached to the orders. Everything there has free shipping, no matter the price. The great thing about CB2 is that it's a Crate and Barrel sister company and Crate and Barrel has stellar customer service. I also like how their furniture is decently priced. The flatware lost its copper tone which I always washed by hand with cold or room temperature water as directed. Some things can be expensive, like a sectional couch, but it's also at the going rate of good quality furniture. Never miss new arrivals matching exactly what youre looking for! A good thing. Waited patiently & no One even asked my for help or suggestions. Apparently it is THE ONLY CB2 STORE in Illinois! There is a serious lack of customer service. Cal and am a fan of Crate and BarrelCame into town and stopped in. Now I will only get part of my furniture and find this totally unacceptable. You originally had 15% off when you placed the order. One word. Their customer service is simply top notch. One continued to stack a display and organize as if I was not looking for assistance. Ordered my item on 6/8/15. Everything we've purchased from CB2 is great quality and stylish! On a recent trip, we found a beautiful pillow cover for $40. I prefer crate & barrel style than their younger division CB2. In larger homes, give the dining room a regal feel with a long dinner table, or go for a more intimate feel with a round dining table. The tone of his voice was the most upsetting , he started throwing policies at me , about re-scheduling last min, which I completely understand , and would have accepted it also , had his tone not been to authoritative/loathing. This is our local store in visited often. 3rd time, I told them I was moving and needed to switch delivery address. Frames are built out of wood, or are meticulously gildedbut dont be surprised to stumble across a wild card in a material like mercury glass or brushed steel, either. Cassidy, Studio
So brides stay away until they figure out their issues. Sleek, contemporary, comfortable and non-bulky furniture at non-crazy prices. this place is definitely not an outlet store but it is a store with good and reasonable price but they'd still cb2 so expensive. Selling this discontinued CB2 dining table and 4 Frazier chairs as one chestnut dining room set. Minimalist lines and bold silhouettes give your floor plan a fresh perspective without detracting from the room's understated elegancewe're talking marble, concrete and a sleek black and white color palette. Also? Crate & Barrel. All of my stuff is great quality for the price. The stuff in store is really cute and the people that work in store are all really nice. Now we have a tabletop in our dining room table until we can get the legs. The next day, there was movement on the package. Around May 18 I get a message saying, your table will not be delivered. Other buyers mention some longevity issues with the sofas and sectionals. It seems that their products are higher quality than a comparable store like West Elm's. THE FURNITURE SALE (PRICES AS MARKED) Salon 6-Piece L-Shaped Brown Leather Sectional Sofa. We bought two. I'm not too certain how parking is here as it's right in downtown, but i would imagine most people to ship directly home. I came here on a Sunday afternoon in August 2018 to look for a birthday gift for a mom of a friend. Stay away. Really love how update they are with the designs. Usually when you have an item for pickup that's ready, they give you 2 weeks to pick up the item. 40% Off CB2 Coupons & Promo Codes - April 2023 - Goodshop She did not make eye contact or say hellofair enough. I am very unhappy. The reason the review is going up for this location is because (1) this is the location I visited before deciding to order online and (2) CB2 moderates their reviews online, dismissing reviews which "mention shipping complaints" so this appears to be the best option to alert others in the area of possible complications with CB2 shipping. The reason I am only giving it 3 stars however is the company has an unusual policy that if you buy something online, even if it is defective, you cannot return it to the store. Up to 60% off Clearance - Crate&Barrel The prices are great and the items are stylish. Sell an Item. CB2 also has great sales all the time. I was planning an event and needed this piece for the event in January. Warehouse Sale: Up to 60% Off Outdoor Furniture & Decor Clearance - CB2 Since I made the purchase in-store, I was not able to check the status online and had to call the store to find out the status of my order. With their characteristcally modern and unique designs, shoppers can choose from table and floor lamps, pendant lights, flush mounts, wall sconces, and even light bulbs and switch plates to match. CB2 Vapor Counter Stools. Good quality and a reasonable price I would recommend Scandinavian Design out in Roseville. I also get to sample nice furniture that I'll never buy, so that's a plus. The Uptown staff at CB2 has made this a wonderful and fun experience. Ships free. It's a blast from the past with a taste of now to spice it up. But night after night would go by with nada!! I've long admired the pieces that CB2 carries only and was very excited to finally visit an actual store. I've bought a lot so far, and have gotten a lot of free reward credit from them!! Check your text messages & reply "Y" to receive your discount code. I love this store. I'll update if I hear from someone. 2nd Cb2: Can I get your address so we can ship it to you in case we don't have it?
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