If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-leader-2','ezslot_13',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); The terms and conditions will apply to refunds. StubHub only delivers earnings to sellers after the show has taken place. This settlement ensures that consumers will receive the refunds that they are entitled to.. You will enter your community username and new password and done! StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Still learning the basics of personal finance? StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. The independent blog of New York University. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Cookie Notice If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. Reply anytime to let us know how we can improve. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. Email is another option for requesting a refund. They're upset StubHub is refusing. We are changing the way you register and sign-in to the StubHub Community. The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. Before purchasing tickets, carefully review your event and seat selection. The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Offers may be subject to change without notice. Call us during our business hours. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Decide on a ticket price and how you will be repaid. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. California seems, at the moment, to be confounding the high court. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. That is a great question. The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Danielle is the author of this solution article. 7 calle 1, Suite 204 StubHub, in its sole discretion, will determine when an event has been cancelled. Class counsel in the StubHub MDL said in their brief opposing arbitration that their injunction claim is exactly that: a necessary means to block StubHub from continuing to deceive the public about its refund policy. We also share information about your use of our site with our social media, advertising and analytics partners. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Explain your scenario, and provide any applicable evidence. The refund will typically process within 5 to 8 business days. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. You will receive an email with instructions on how to receive your refund. After the switch, you will enter the email address you use to access the community in order to reset your password. Depending on where you live and how you got the tickets, you may be due a cash refund. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. You can request a refund from StubHub by email. Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Receive a coupon for 120 percent of your original purchase*. (States, Store Locations, Prices, Types + More). But it isnt always that easy. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Customers can keep their credits if they like. StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. Looking to sell? Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. At the same time, buyers expect immediate refunds. If these are not available, you will likely get a full refund. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. The . Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? Before joining Reuters, she was a writer and editor at The American Lawyer. Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. https://money.com/stubhub-refunds-covid-19-cancellation/. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. StubHub Return Policy [Quick Information]. I agree to Money's. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. and our Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. Seller should not have contacted you that is against Stubhub policy. Opinions expressed are those of the author. All quotes delayed a minimum of 15 minutes. For more information, read. follow the steps below. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). (Business Insider calculated that the payments in seven locations were more than $16.7 million.). StubHub has the final decision on whether or not you will receive a refund. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Lots 81-82 Street C All Rights Reserved. StubHub's return policy is called the "FanProtect Guarantee". The refund will typically process within 5 to 8 business days. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Had a concert canceled because of COVID-19? When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. You can send a private message to us here @TeamStubHub. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. StubHub will contact you as soon as possible. On that front, things played out almost laughably on Saturday. You can get a refund from StubHub by calling their customer service line. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Click your state to see if you qualify! People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. Postponed events may not be eligible for refunds. StubHub policy is that all sales stay active until the event is officially canceled by the venue or the performer/team. this link is to an external site that may or may not meet accessibility guidelines. Click here to explore your options! StubHub will contact you as soon as possible. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. StubHub is a ticket resale and exchange service. Yes, StubHub is both reliable and offers a refund policy. StubHub wont refund me for tickets I never received? Personal Loans can provide financial relief during an emergency. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. At the event, tickets were discovered to be invalid. NYU Local editor in chief, aspiring dolphin trainer. So you don't think it's possible the original buyer got refunded and we just don't know about it? From that StubHub wallet page you can request a refund instead of keeping the credit. All Rights Reserved. Tickets were either never delivered or arrived late. Customerscomplained to the media andfiled lawsuits. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Listings are removed without . Others were postponed. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Precluding StubHub from allegedly misrepresenting to the general public the protections afforded by its FanProtect Guarantee, Gilliam said, is a paradigmatic example of public injunctive relief., Even if StubHub is right and plaintiffs asserted the injunction claim specifically to evade arbitration through the McGill rule, the judge said, their motivation for doing so is simply irrelevant to the inquiry.. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. No big deal, I know they use 3rd parties sometimes. Save my name, email, and website in this browser for the next time I comment. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. Furthermore, If you have any questions, please do not hesitate to contact us. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. The FanProtect Guarantee is StubHub return policy. Original review: April 16, 2023. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Let us teach you the major money lessons you NEED to know. Select Sell tickets from the three dots. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. NewsletterDollar ScholarStill learning the basics of personal finance? How Can I Request a Refund for a StubHub Ticket? Re: Refund? Stubhub does not accept returns and does not have a return policy. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. Yes StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. Enjoy!Make sure we land in your inbox, not your spam folder. The corporate pushback has not escaped the attention of the 9th Circuit. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Full buyer Terms & Conditions here. Like most customer service numbers, their automated system is exhaustive, but eventually youll get the existing orders option and then the general questions option. In any case where a seller fails to provide valid tickets, we hold them 100% liable.. Call +1 (866) 788-2482 with all the details about the purchase. Get useful tips, expert advice and cute animals in your inbox every week. The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. The April 25th show was canceled due to COVID-19. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? and would like to return it? As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. If it is postponed/rescheduled, the tickets are still valid. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. StubHub stopped guaranteeing cash refunds. Exchanges will only be allowed for accessibility reasons. StubHub offersthe retroactive refunds because the live events industry is opening back up. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Would love to hear if anyone has had success getting a refund from Stubhub. We just sent you a welcome email. Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. Paying $150 on StubHub is not always going to get you the same thing as paying $150 on the artists or teams official website, which StubHub openly admits. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Dorado, PR 00646, Metro Office Park StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Gilliam agreed in Mondays ruling. The Supreme Court denied the two petitions last year, but the issue is once again before the justices, this time in a petition by Fast Auto Loans Inc. (Another petition challenging the McGill rule was filed by HRB Tax Group Inc, but the company since asked the Supreme Court to delay action pending developments in the underlying California litigation.) Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. There doesnt seem to be any data on how many tickets sold through StubHub arent real, but a Google search of fake stubhub tickets brings up a handful of complaints. Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. (Reuters) - The McGill rule has struck again. StubHub vs Ticketmaster refunds & ticket protection. StubHub Refund Policy - When The Event Is Postponed Or Canceled. 100 % Guarantee my ass. StubHub itself admitted no wrongdoing in the settlement. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? The class complaint sought a public injunction to require StubHub to honor the full cash refund policy or to conduct an advertising campaign to notify consumers that it is not actually promising full refunds to all customers. Leonard of Los Angeles, CA Verified Reviewer. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. Our Standards: The Thomson Reuters Trust Principles.
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